Property Management Done Right
Why Choose Rouse Realty
We understand . . . That you do have a choice when it comes to picking a company to manage one of your largest financial investments: your rental property. We are also aware that there are no shortage of agencies willing to undertake the management of that investment. That’s why we would like to show you just why Rouse Realty is best suited for the job.
6 Reasons Why
Investment Property Owners Choose Rouse Realty
Maximising the return on your investment and taking great care of your property: It’s our job. We get it! That’s why, in addition to performing the normal property management tasks, we offer the following extras and guarantees:
The Clock Is Ticking
We return every phone call and answer every email received during the same business day. If not, we will refund that month’s management fee to you.
Happy Clients
Bottom-line: If you are not happy with our service, then bring it to our attention. If we can not rectify the situation to your satisfaction, then the next 3 months management fees are on us.*
21 Day Guarantee
We stand by our performance. If we are unable to rent your property after 21 days of marketing it, we will pay you $500.00*
*Terms and conditions apply
Tenant Rewards
Most companies talk about chasing bad tenant behavior. Our approach is different. We reward tenants for paying the rent on time and keeping the property in tip-top shape. Each month, tenants compete to win 1 weeks free rent. As a result, our arrears are less than 1%.
Looking Fabulous
We know, from first-hand experience, that professional photos directly impact the amount of enquiry and viewings on a property for rent. When you choose Rouse Realty, we include professional photos of your property free of charge.
Success Strategy
Making sure that you get the highest and best return on your investment is more than just putting a sign in the yard and renting the property to the first warm body that walks through the door. It takes strategy. It requires a system. It takes skill and experience. It requires a holistic approach. That’s why we have created a detailed, step-by-step process that ensures your investment will perform to it’s best. When you place your property in our hands, this is what we do:
Our Process: Step By Step . . .
01
Understanding Your Needs
Before we start looking for a tenant for your property, we must understand what is important to you. That’s why you will find us asking lots of questions (we hope you don’t mind). Yo…
Read More
01
Understanding Your Needs
Before we start looking for a tenant for your property, we must understand what is important to you. That’s why you will find us asking lots of questions (we hope you don’t mind). Your answers help us determine how to best manage your property. Our aim is to exceed your expectations.
02
Educating You
Many of our clients live overseas, interstate or have never owned an investment property. Therefore, their knowledge of the laws governing rental properties in Queensland may be minimal. To …
Read More
02
Educating You
Many of our clients live overseas, interstate or have never owned an investment property. Therefore, their knowledge of the laws governing rental properties in Queensland may be minimal. To alleviate any concerns or queries, we created our exclusive Investment Property Owner’s Handbook, designed to help you understand the common trends, practices and laws affecting rental properties in our local market. When you become a client of Rouse Realty, you will receive your copy straight away.
03
Preparing Your Property for Rent
We work closely with you to prepare the property to meet the market. We can not stress the importance of this step (one that is often overlooked by other agencies). We will give you our prof…
Read More
03
Preparing Your Property for Rent
We work closely with you to prepare the property to meet the market. We can not stress the importance of this step (one that is often overlooked by other agencies). We will give you our professional opinion of things that can be done to make your property more appealing to a potential renter, whilst being mindful of any costs you may incur.
04
Exposing Your Property to the Right Tenants
Before we begin to market a property, we must first determine who the “right” tenant will be. Some of the questions we will ask ourselves are:
· Who is the tenant for this propert… Read More
· Who is the tenant for this propert… Read More
04
Exposing Your Property to the Right Tenants
Before we begin to market a property, we must first determine who the “right” tenant will be. Some of the questions we will ask ourselves are:
· Who is the tenant for this property?”
· What demographic will they come from?
· What’s important to this type of renter?
The answers to these questions will determine where and how we market the property. As always, our aim is to find you the best possible tenant.
05
Detailed Entry Reports
Before a tenant moves in, your Property Manager will complete an Entry Condition Inspection with a carefully detailed report. At the end of the tenancy this report will be used to ensure you…
Read More
05
Detailed Entry Reports
Before a tenant moves in, your Property Manager will complete an Entry Condition Inspection with a carefully detailed report. At the end of the tenancy this report will be used to ensure your property is returned in the same condition as at the start, with fair wear and tear taken into
06
Enquiry Priority, Fast Response Time
In today’s society, people want instant information and fast response to any enquiry. One of the biggest consumer complaints is that Real Estate Agents never return calls. Not so at Rouse …
Read More
06
Enquiry Priority, Fast Response Time
In today’s society, people want instant information and fast response to any enquiry. One of the biggest consumer complaints is that Real Estate Agents never return calls. Not so at Rouse Realty. We employs the latest technology to ensure that all enquiry is answered in a timely fashion. Potential renters can also book inspections online 24/7. All emails and faxes are forwarded to our phones so that we can handle all enquiry even when we aren’t at our desks!
07
Careful Tenant Selection
Our job is to find the best possible tenant for your property in the quickest possible time. Each day that your property sits vacant represents a monetary loss that can not be recouped.
…
Read More
07
Careful Tenant Selection
Our job is to find the best possible tenant for your property in the quickest possible time. Each day that your property sits vacant represents a monetary loss that can not be recouped.
Our detailed screening process aims to establish that tenants can meet the responsibilities of the General Tenancy Agreement. Each applicant is submitted to TICA, the watch dog organization that keeps track of tenants that have been evicted or have broken their lease agreements. We carefully evaluate applicants by speaking to their current or past property manager, as well as their current employer. All relevant financial and identification documents are
verified. Our findings are then presented to you so that you can make an informed decision, that suits your individual needs. Strict accordance with laws governing discrimination and privacy are always adhered to.
08
Education of the Tenant
When we meet with the tenant to sign their lease, we take the time to educate the tenant as to the expectations that we have of them during their tenancy. So that there are no misunderstandi…
Read More
08
Education of the Tenant
When we meet with the tenant to sign their lease, we take the time to educate the tenant as to the expectations that we have of them during their tenancy. So that there are no misunderstandings, we have designed our exclusive “Tenant Handbook”. This booklet is a comprehensive guide that covers everything from payment of rent, to the maintenance of the property, to emergency procedures, to our arrears policy, to tenant’s rights and to tenant’s responsibilities. We find that this handbook alleviates most tenancy related issues, thereby ensuring that your receive your rent on time and that the your property is properly maintained over the duration of the tenancy.
09
Thorough Documentation & Attention to Detail
At the time of signing the General Tenancy Agreement and related documents, we educate and advise the tenants of important aspects of the Tenancy Agreement and the property itself. We find t…
Read More
09
Thorough Documentation & Attention to Detail
At the time of signing the General Tenancy Agreement and related documents, we educate and advise the tenants of important aspects of the Tenancy Agreement and the property itself. We find that education is the key to trouble free tenancy. Keys & remotes are photocopied so that there can never be a dispute over what was originally given to the tenant. If the property is furnished, a complete inventory is given to the tenant and their
signature acknowledges receipt and acceptance of that inventory. This attention to detail will become vitally important when the tenant vacates the property.
10
Timely Routine Inspections
We carry out timely routine inspections on all of our properties under management. The purpose of the inspections are threefold:
- to bring to your attention any urgent maintenanc… Read More
10
Timely Routine Inspections
We carry out timely routine inspections on all of our properties under management. The purpose of the inspections are threefold:
- to bring to your attention any urgent maintenance needs.
- to inform you of any preventative maintenance or refurbishment that may be beneficial to the property.
- to ensure that the tenants are keeping the property clean and reporting any damage to the property.
We invite all of our owners to attend the routine inspections. We believe in transparency and want you to see, firsthand, the kind of job we are doing. No other agency in town extends this same invitation. We understand that you may not be able to attend, for any number of reasons. In that case, we will be your eyes and ears. In every instance, you will receive a detailed report with photos. Additionally, we will advise you of any tenant concerns and any
repairs or maintenance items that should be carried out.
11
Collection of Rent
We do it all for you! We collect the rent and make sure that it is deposited into your nominated account, with a detailed accounting to you at mid-month and/or month end. Our fully electroni…
Read More
11
Collection of Rent
We do it all for you! We collect the rent and make sure that it is deposited into your nominated account, with a detailed accounting to you at mid-month and/or month end. Our fully electronic banking facilities provide tenants with easy rent payment options and allows for a seamless transfer of the rent to you.
12
Stringent Rent Arrears Policy
All tenants are informed, at the time of signing their lease, about our arrears policy and the majority adhere to our policy of keeping their rent paid two weeks in advance. However, should …
Read More
12
Stringent Rent Arrears Policy
All tenants are informed, at the time of signing their lease, about our arrears policy and the majority adhere to our policy of keeping their rent paid two weeks in advance. However, should a tenant fall behind, we know about it the same day as part of our daily arrears management system. Prompt action is taken, in accordance with the Tenancy Act, keeping you informed throughout the process. As a result, we have a near perfect track record of zero arrears.
13
Accounting to You
At the end of each month we forward you an itemised statement showing all rental income and payments made on your behalf. We electronically deposit your money as cleared funds, into your nom…
Read More
13
Accounting to You
At the end of each month we forward you an itemised statement showing all rental income and payments made on your behalf. We electronically deposit your money as cleared funds, into your nominated account the same day. No waiting for cheques to clear!
14
Exit report
At the end of the tenancy we perform a detailed exit inspection and provide you with a copy of the exit report. This report is used in conjunction with the entry report and property inventor…
Read More
14
Exit report
At the end of the tenancy we perform a detailed exit inspection and provide you with a copy of the exit report. This report is used in conjunction with the entry report and property inventory (if applicable) to determine whether the tenant’s full bond is released to them.
15
Renewing or Re-letting the Property
Ten weeks prior to the end of the tenancy, our work begins on renewing or re-letting the property. This includes:
- Read More
15
Renewing or Re-letting the Property
Ten weeks prior to the end of the tenancy, our work begins on renewing or re-letting the property. This includes:
- Determining whether you would like to renew the lease with the current tenant or have other plans for the property.
- Determine whether a rent increase is in order.
- Determining whether the tenants would like to stay
- Drawing up the new lease with the existing tenant or preparing to market for a new tenant.
- Showing perspective tenants
- Screening all applications for approval
16
Compliance Issues
Legislation changes regularly, as is evidenced by the recent Pool certification requirements and the upcoming changes to the smoke alarm requirements. At Rous…
Read More
16
Compliance Issues
Legislation changes regularly, as is evidenced by the recent Pool certification requirements and the upcoming changes to the smoke alarm requirements. At Rouse Realty, we keep you informed of any changes to legislation that will affect your property.
17
Keeping you Informed
We understand that communication is key factor in maintaining to our relationship with you. Whether it is ‘good’ news or ‘not so good’’ news, we won…
Read More
17
Keeping you Informed
We understand that communication is key factor in maintaining to our relationship with you. Whether it is ‘good’ news or ‘not so good’’ news, we won’t keep it from you! We keep you updated with all progress and activity relating to your property and tenants. We respond to all emails and phone calls received during business hours the same day. As a client, you are always our first priority.
18
Year End Financial Statements
To make life easier for you at tax time, we provide you with easy to read, year end tax statements that you can take to your accountant or tax preparer.
Read More
18
Year End Financial Statements
To make life easier for you at tax time, we provide you with easy to read, year end tax statements that you can take to your accountant or tax preparer.
19
Peace of Mind
Above all, our goal is to provide you with peace of mind that your property is being looked after with the utmost care and responsibility.
Read More
19
Peace of Mind
Above all, our goal is to provide you with peace of mind that your property is being looked after with the utmost care and responsibility.
Years In
Business
Business
%
5 Star Rating by
Current Clients
Current Clients
Number of Prospective Tenants in our Database
$
Current Highest
Weekly Rate
Weekly Rate
Choose The Package That
Fits You Best
Fees & Charges
Fee Package 1
Fee Package 2
Management Fee
6.5%
8%
Letting Fee
1 Weeks Rent
1 Weeks Rent
Lease Renewal Fee
$99
No Charge
Admin Fee Per Disbursement
$8
No Charge
Financial Year Statement
$25
No Charge
Advertising
$175
No Charge
Professional Photos
$250
No Charge
All fees above are +GST
Any Questions? Please Call Daryl Rouse at Rouse Realty.
Client Testimonials
Have A Property You’d
Like Us To Manage?
Tell us a little about your investment property and our property management team will call you right back.